Privacy Policy

Last Updated: October 4, 2025

At BidAnchor, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

1. Information We Collect

1.1 Information You Provide

When you use BidAnchor, you provide us with:

• Account Information: Name, email address, password, business name, business contact details
• Business Data: Client information, quotes, invoices, services, pricing, notes
• Payment Information: Payment card details (processed by Square), billing address
• Uploaded Content: Photos, documents, business logo
• Communications: Messages you send to us or through the platform

1.2 Information Automatically Collected

• Usage Data: Pages visited, features used, time spent, clicks, actions taken
• Device Information: IP address, browser type, operating system, device type
• Log Data: Access times, error logs, performance data
• Cookies: Session cookies for authentication and functionality

1.3 Information from Third Parties

• Payment Processors: Transaction data from Square for payments you receive
• Email Services: Email delivery status from our email service provider

2. How We Use Your Information

2.1 To Provide the Service

• Create and manage your account
• Process and send quotes and invoices
• Process payments and subscriptions
• Send automated reminders to your clients
• Store your business data and uploaded content
• Provide customer support

2.2 To Improve the Service

• Analyze usage patterns and trends
• Debug and fix technical issues
• Develop new features and improvements
• Conduct research and analytics

2.3 To Communicate with You

• Send service updates and notifications
• Respond to your inquiries
• Send important security or account alerts
• Provide customer support
• Send marketing communications (with your consent)

2.4 For Legal and Security Purposes

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud and abuse
• Maintain security and integrity of the Service

3. How We Share Your Information

3.1 Information Shared by Design

• With Your Clients: Quotes and invoices you send to clients include your business information and content
• Public Quote/Invoice Links: Information accessible via public links you share

3.2 Service Providers

We share information with trusted third-party service providers who help us operate:

• Payment Processing: Square, Inc. for payment processing
• Email Delivery: Email service providers for sending notifications and reminders
• Hosting: Cloud hosting providers for data storage and servers
• Analytics: Analytics services to understand usage (if applicable)

These providers are contractually bound to protect your data and use it only for specified purposes.

3.3 Legal Requirements

We may disclose your information if required by law, such as:

• In response to a subpoena, court order, or legal process
• To comply with government regulations
• To protect our rights, property, or safety
• To prevent fraud or abuse

3.4 Business Transfers

If BidAnchor is acquired, merged, or sold, your information may be transferred to the new owner.

3.5 With Your Consent

We may share information with third parties when you give us explicit consent.

4. Data Security

4.1 Security Measures

We implement industry-standard security measures:

• Encryption of data in transit (HTTPS/SSL)
• Password hashing using bcrypt
• Secure database access controls
• Regular security updates and patches
• CSRF protection on all forms
• SQL injection protection via prepared statements

4.2 Your Responsibility

• Keep your password secure and confidential
• Use a strong, unique password
• Log out after using shared devices
• Notify us immediately of unauthorized access

4.3 Limitations

While we use reasonable security measures, no system is 100% secure. We cannot guarantee absolute security.

5. Data Retention

5.1 Active Accounts

We retain your information for as long as your account is active and for a reasonable period after to:

• Provide customer support
• Comply with legal obligations
• Resolve disputes
• Maintain business records

5.2 After Account Deletion

• Most data is deleted within 30 days of account deletion
• Some information may be retained for legal, tax, or business purposes
• Backup copies may persist until the backup cycles expire
• Anonymized data may be retained indefinitely

6. Your Rights and Choices

6.1 Access and Update

• You can access and update your account information in Settings
• You can view all your quotes, invoices, and client data in your dashboard
• You can download PDFs of your quotes and invoices

6.2 Data Portability

• You can export your data upon request
• Contact us at support@bidanchor.com to request a data export

6.3 Delete Your Data

• You can delete your account from Settings
• We will delete most data within 30 days
• Some information may be retained as described in Section 5.2

6.4 Marketing Communications

• You can opt out of marketing emails via the unsubscribe link
• You will still receive transactional emails (account alerts, payment confirmations)

6.5 Automated Reminders

• You can disable automated client reminders in your account settings
• This controls reminders sent on your behalf to your clients

6.6 Cookies

• You can disable cookies in your browser settings
• Disabling cookies may affect functionality
• We use only essential cookies for authentication and session management

7. Children's Privacy

BidAnchor is not intended for children under 18. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using BidAnchor, you consent to such transfers.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: Request information about data we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of sale of personal information (we do not sell your data)
• Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at support@bidanchor.com

10. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

• Right of Access: Access your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at support@bidanchor.com

11. Third-Party Links

BidAnchor may contain links to third-party websites (e.g., Square payment pages). We are not responsible for their privacy practices. Please review their privacy policies before providing information.

12. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time
• We will notify you of material changes via email or in-app notice
• Changes are effective immediately upon posting
• Your continued use after changes constitutes acceptance
• We encourage you to review this policy periodically

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

• Email: support@bidanchor.com
• Website: https://bidanchor.com

14. Data Controller

BidAnchor is the data controller responsible for your personal information. We are committed to protecting your privacy and handling your data responsibly.

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By using BidAnchor, you acknowledge that you have read and understood this Privacy Policy.